Frequently Asked Questions

Big Daddy Travel Pty Ltd is an Australian online and retail travel company. We help customers search, compare and book flights, and provide support before and after booking.

Yes. Big Daddy Travel Pty Ltd is registered under ABN 94 694 493 475 and ACN 694 493 475. Our office is at Office B, Shop 3, 131 Mawson Lakes Boulevard, Mawson Lakes SA 5095.

Big Daddy Travel states that it is IATA accredited and lists TIDS number 96226104.

Our website provides flight options from more than 240 airlines, subject to route, date and availability.

Yes. Support is available 24 hours a day, seven days a week. Some after-hours enquiries may be handled by our support team in India.

Enter your route, dates and passenger details, select a fare, review the baggage and fare conditions, and complete payment.

Yes. One-way, return and multi-city searches are available, subject to the routes and airlines shown.

Yes. Call 0480 097 197 or email booking@bigdaddytravel.com.au. Any applicable assisted-booking fee will be disclosed before payment.

Where a deposit or fare-hold option is displayed, you may hold an eligible fare for the stated period. Availability, deposit amount, balance deadline and conditions vary.

No. Airfares and availability can change until payment is verified and the ticket is issued.

Check every passenger name against the passport or travel identification, and review the itinerary, airports, dates, times, baggage, fare rules, change and cancellation conditions, and total price.

Once you submit a booking request, Big Daddy Travel will review the fare, availability, passenger details, and booking conditions. We may contact you by email, phone, or WhatsApp where applicable. Please also check your junk, spam, or promotions folder, as booking emails and PDF documents may sometimes be filtered there.

The final payment page or quote should show the total payable price, including airfare, taxes and any booking, service, consolidation, card or supplier fee that applies.

A service or consolidation fee may apply to a new booking, including an online booking that later requires agent assistance. The amount must be disclosed before payment.

Airline fares and availability update in real time. A price can change if the airline withdraws the fare, availability changes, payment is delayed or manual confirmation is required.

Not always. Seats, checked baggage, meals, priority services, alerts and other extras may cost more.

We accept eligible Australian-issued Visa, Mastercard and American Express debit and credit cards, Apple Pay, Google Pay and bank transfer through PayID.

Australian-issued debit cards and PayID have no Big Daddy Travel surcharge. Australian-issued credit cards have a 2% surcharge. International cards have a 3.5% surcharge.

The surcharge is based on the underlying card: 0% for an Australian-issued debit card, 2% for an Australian-issued credit card and 3.5% for an international card.

Use the PayID details supplied during booking and send the receipt to care@bigdaddytravel.com.au within 20 minutes. The fare is not guaranteed until payment is verified and the ticket is issued.

Payments are processed through secure systems. We may request identity or payment verification to prevent fraud. Do not email complete card details or security codes.

Your payment may be authorised or processed when you submit or confirm your booking. A booking is not guaranteed until fare availability, passenger details, payment, and security checks are verified and the ticket is issued. If there is any fare or availability change before ticketing, we will contact you before proceeding where required.

After successful payment and confirmation, e-tickets are typically issued within 45 minutes. A complex or manually reviewed booking may take up to three hours.

Check your spam folder, then contact care@bigdaddytravel.com.au or call 0480 097 197. Do not make a duplicate booking unless we confirm the first booking failed.

Enter each passenger's full name exactly as it appears on the passport or travel identification used for the journey.

A minor name spelling correction costs AUD 49 per passenger, plus any applicable airline, supplier, fare-difference, reissue and AUD 35 consolidation charges. It is available only where the operating airline permits it.

No. A minor name correction does not permit a ticket transfer. Airline approval, identification and reissue requirements may apply, and some airlines do not allow corrections after ticket issuance.

Contact care@bigdaddytravel.com.au or call 0480 097 197 before the airline deadline and before departure. The request is complete only when accepted and confirmed.

The Big Daddy Travel fee is AUD 25 per passenger. Airline or supplier fees, fare differences and an AUD 35 consolidation fee per passenger may also apply.

The Big Daddy Travel fee is AUD 75 per passenger. Airline or supplier fees, fare differences and an AUD 35 consolidation fee per passenger may also apply.

The Big Daddy Travel fee is AUD 50 per passenger. Airline or supplier charges and an AUD 35 consolidation fee per passenger may also apply. Fare rules determine refund or credit eligibility.

The Big Daddy Travel fee is AUD 75 per passenger for Economy, Premium Economy and Business bookings. Airline or supplier charges and an AUD 35 consolidation fee per passenger may also apply.

No. The stated fees apply per passenger and are not capped per booking.

The Big Daddy Travel fee is AUD 75 per passenger, plus any fare difference, airline or supplier charge and an AUD 35 consolidation fee per passenger where applicable.

No. Eligibility depends on airline fare rules and supplier conditions. Some fares are non-refundable or do not permit changes, except where a remedy is required by Australian Consumer Law.

Subject to Australian Consumer Law, booking, service and consolidation fees are generally non-refundable after the relevant service has been provided.

We will help communicate the options offered by the airline, which may include an alternative flight, credit or refund. Your Australian Consumer Law rights still apply.

No Big Daddy Travel service fee applies when the airline cancels the flight or makes a qualifying major schedule change. Any airline, supplier or intermediary amount is separate.

This depends on the airline policy, the extent of the disruption and applicable law. Contact us with your booking reference so we can check the available remedies.

Timing depends on airline or supplier approval and return of funds. After processing, your bank or card provider may need additional time to display the credit.

Contact us and the airline immediately. A no-show can cancel remaining sectors and may make the ticket non-refundable.

Baggage allowance depends on the airline and fare selected. Review the allowance shown during booking and in the airline itinerary.

Usually, if the airline permits it. The airline baggage price and any disclosed assistance or supplier fee may apply.

Seat selection may be available during or after booking. A fee may apply, and the airline can change a seat for operational or safety reasons.

We can submit an eligible request to the airline, but it is not guaranteed until the airline confirms it. Contact us early.

Optional add-ons are generally non-refundable once arranged or supplied, unless provider conditions or Australian Consumer Law require otherwise.

Each passenger is responsible for the correct passport, visa, transit authority, health documents and entry permission for every destination and transit point.

We can provide general guidance, but rules and individual circumstances vary. Confirm requirements with the relevant embassy, consulate or official government source.

Travel insurance is strongly recommended. Consider cancellation, medical, baggage and delay cover, and review exclusions and pre-existing condition rules.

Follow airline and airport instructions and allow extra time for check-in, security, immigration, baggage and disruptions.

For domestic travel, you may need valid government-issued photo identification. For international travel, you generally need a valid passport, visa where required, transit documents, health or vaccination documents where applicable, and any other documents required by the destination, transit country, airline, or government authority.

Many countries require your passport to be valid for at least six months beyond your travel date. Requirements vary by destination, transit point, nationality, visa type, and airline, so you should check official government and airline requirements before travel.

Some countries may require proof of onward or return travel depending on your passport, visa status, destination, transit point, and airline requirements. You are responsible for ensuring that you meet all entry, transit, and travel requirements before departure.

Call +61-480 097 197 in Australia or +61-411 114 502 overseas. Email booking@bigdaddytravel.com.au for new bookings and care@bigdaddytravel.com.au for existing bookings.

Yes, by appointment. The office is at Office B, Shop 3, 131 Mawson Lakes Boulevard, Mawson Lakes SA 5095.

Email care@bigdaddytravel.com.au with your booking details, the issue and the outcome sought. We will review it and respond as soon as reasonably practicable.

We use it to provide quotes and bookings, process payments, communicate, meet legal obligations, prevent fraud and improve services. See our Privacy Policy for full details.

Do not rely on an obvious pricing or content error. Contact us so we can verify it. The confirmed itinerary, invoice, fare rules and applicable law govern the booking.